TERMS & CONDITIONS
These terms and conditions govern your use of the Website, our Services and Appointments provided by our third party Therapists. Please read them in detail before you use our Website or Services. By continuing to use the Website or using our Services you are deemed to have accepted these Terms, even if you do not register an account with us. We recommend you print a copy for your records.
Bookings and Payment
- If you wish to book an Appointment then you must review the details of the Appointment, including any specific Appointment Conditions listed by the Provider before making the booking. You will then be required to pay the applicable fee charged by the Provider for the Appointment (“Appointment Fee”).
- Please note that the agreement relating to the provision of services at an Appointment is between you and the Provider. We act as a booking platform or agent for the purposes of arranging bookings between you and the Provider but have no liability to you in relation to the Appointment other than as set out in this Agreement.
- Once we have received payment and you have accepted the Appointment Conditions your booking will be confirmed and you will have entered a binding agreement with the Provider to attend the Appointment. We will send you a booking confirmation email (“Confirmation Email”).
- If you have any questions in relation to the Appointment after receipt of the Confirmation Email you will need to either raise these by contacting MOLDA: massbyalex@gmail.com /07915555015.
- A 2.5% handling service fee will be added to the clients account for payments made by AMEX.
Appointments – Cancellation
- Whilst our Therapists endeavour to ensure that Appointment times are adhered to, we and they reserve the right to cancel Appointments when it becomes necessary to do so. In the event of such cancellation we will give you notice of cancellation via email.
- If you cancel an Appointment, the following applies:
* If you cancel an Appointment within 15 minutes of the Confirmation Email being sent, and provided the Appointment is not due to commence within the next 24 hours, no Appointment Fee will be payable by you; OR
* If you cancel an Appointment more than 15 minutes after the Confirmation Email was sent, and provided the Appointment is not due to commence within the next 24 hours, no Appointment Fee will be payable by you; OR
* If you cancel an Appointment within 24 hours of the Appointment being due to commence, you will be charged the Appointment Fee in full.
* If you wish to amend you booking we require a minimum of 24 hours’ notice.