Bookings and Payment​

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• Before booking an appointment, please review all details and any special conditions from the therapist.

• Once you proceed, you’ll need to pay the full appointment fee to confirm your booking.

• Your agreement is with the therapist (the Provider). MOLDA acts only as a booking platform and is not responsible for the service itself, except as outlined in our terms.

• After your payment is received and the booking is accepted, you’ll receive a confirmation email. This email confirms your appointment and finalizes the agreement between you and the therapist.

• For any questions after booking, contact us at info@molda.co.uk.

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Cancellations & Rescheduling​

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• Therapists aim to keep all scheduled appointments, but occasionally cancellations may occur. If so, we’ll notify you by email.

If you cancel your appointment:

• You can cancel within 15 minutes of booking, as long as the appointment is more than 24 hours away, and you won’t be charged.

• You can also cancel any time before 24 hours of your appointment without a fee.

• If you cancel or reschedule less than 24 hours before your appointment, the full fee will be charged.

• Rescheduling also requires at least 24 hours’ notice.

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Zero Tolerance Policy 

 

 

Effective immediately, this Zero Tolerance Policy applies to all clients receiving services from MOLDA. Our therapists are licensed professionals who provide therapeutic massage in a safe, respectful, and professional environment. Any violation of this policy will result in the immediate termination of the session, no refund, and potential reporting to law enforcement.

 

1. Inappropriate Conduct and Behaviour

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The following behaviours are strictly prohibited:

 

• Sexual advances or suggestions, including inappropriate comments, questions, or gestures of a sexual nature.

• Exposing genitals or any deliberate indecent exposure.

• Requesting sexual services or attempting to coerce the therapist into providing anything beyond the agreed-upon therapeutic service.

• Touching the therapist, in any way that is not appropriate or necessary (e.g., intentional contact beyond a handshake or incidental interaction).

• Lewd or suggestive language, including double entendres, sexual innuendo, or personal comments about the therapist’s appearance or body.

• Masturbation or sexual stimulation during the session.

 

2. Harassment and Disrespect

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The following behaviours are grounds for immediate termination:

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• Verbal abuse, including shouting, insults, or derogatory remarks.

• Racial, ethnic, gender-based, or religious slurs.

• Stalking behaviors before, during, or after the session.

• Threatening or intimidating behavior, including raised voices, aggressive body language, or physical threats.

• Refusing to follow instructions or boundaries set by the therapist.

 

3. Safety and Environment Standards

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To ensure a safe and professional treatment experience, clients must provide the following:

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Required Treatment Space:

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• A clear, flat, and safe area for setup of a professional massage table.

• Minimum required space:

  • 7 feet (2.1 meters) in length

  • 5 feet (1.5 meters) in width

  • Minimum of 2 feet (0.6 meters) of clearance on all sides of the table to allow the therapist to move freely and work safely.

• The area must be free of obstructions, clutter, hazards, or furniture that limits movement.

 

Prohibited Setups

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• Massages on beds, floors, couches, or any surface other than the therapist’s massage table are not allowed under any circumstances.

• Any request to perform the treatment on a non-approved surface will result in immediate cancellation of the session without refund.

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Consequences for Non-Compliance

 

• If the client fails to provide the minimum required space or requests to perform the massage on a bed or floor, the session will be:

  • Immediately canceled

  • No refund will be issued

  • The incident will be documented, and the client may be banned from future appointments.

   

 

4. Unsafe or Unsanitary Conditions

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Therapists have the right to refuse service if:

• The environment is unsafe (e.g., presence of firearms, weapons, aggressive pets, drug paraphernalia).

• The client is intoxicated, under the influence of drugs or alcohol, or behaving erratically.

• The space is unsanitary or unhygienic, including visible bodily fluids, excessive clutter, or pest infestations.

• The client requests services in a location that is not private or secure, such as open public spaces or shared accommodations without clear boundaries.

 

4. Consent, Boundaries, and Privacy

 

• Therapists will always provide professional, non-sexual therapeutic services only.

• Any attempt to pressure, manipulate, or coerce the therapist into modifying the session scope or touching non-therapeutic areas will not be tolerated.

• Recording (audio or video) of the session without the therapist’s prior written consent is strictly prohibited.

 

6. Immediate Consequences

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If any of the above violations occur, the following actions will be taken:

• The session will end immediately, regardless of how much time has passed.

• No refunds will be issued under any circumstances.

• The therapist may exit the premises immediately.

• The incident will be documented and reported to local law enforcement.

• The client will be permanently banned from receiving future services.

 

7. Therapist’s Rights

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Each therapist reserves the right to:

• Assess each service location upon arrival and decline service if the environment or client is deemed unsafe or inappropriate.

• Terminate the session at any time based on observed or suspected violations of this policy.

• Contact emergency services or law enforcement if they feel endangered or harassed.

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8. Agreement

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By scheduling an appointment with MOLDA, you acknowledge that you have read, understood, and agree to adhere to this Zero Tolerance Policy. Violation of this policy results in immediate termination of the session, no refund, and possible legal consequences.

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